INFORMATION WE COLLECT
The information we receive, collect & store via our website may include:
Any personal details you knowingly provide via forms or email; such as name, address, telephone number etc. as well as any information gathered through activity on this site eg: connection information and browsing history.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP (Internet Protocol) Address - this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We may also collect personally identifiable information (including name, email, communications); payment details (if it becomes relevant; at the moment you cannot buy directly through this site), comments, enquiries, feedback and product reviews.
Data recorded by the website helps us to see what is working for you as customers and what is not.
We collect such non-personal and personal information for the following purposes:
To provide and operate our services;
To provide our users with customer assistance
To be able to contact our visitors and customers with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our mailing list is hosted on mailchimp.com. If you have chosen to sign up to our mailing list then your email address, first and last name (where provided) will also be added to our list on mailchimp.com as well as remaining in storage through wix. Mailchimp may report to us & store information on how you interact with email we send to you. You are given a link to unsubscribe from our mailing list in every email we send. This will prevent any further mail being sent to you from us, but previously collected data may be kept for some time for analysis purposes. MailChimp is entrusted with the data of millions of people, and it’s critical that they preserve that trust by protecting the information we process.
We also keep a manual copy of email sign ups to our newsletter list in our premises at Cottingley Furnishers, Cottingley Bar, Bradford Road, Bingley, BD16 1PA. The reason for this is 2 fold. Firstly, we have an actual sign up sheet that customers can fill in with pen in store. This is our record that you chose to sign up. We date them. Secondly, with our sign ups we offer a discount code for use on a future purchase. We keep this manual record so that we can track if a discount code has been used already by a particular customer, so we are not giving the same customer discount repeatedly. We also want to record how effective this promotion is for us. Your details are for our use only. We never pass those on to third parties. The details are stored in a locked cupboard inside a locked office and they are cross-shredded when no longer needed.
You have the right to request information about the personal data we hold on you at any time. You can contact us via the address at the bottom of this page. You also have the right to have your data corrected or erased. Erasing your data may be limited by the following factors:
- having an ongoing customer servives matter
- if you have made a purchase we will have to keep your personal data in connection with your transaction to abide by bookkeeping rules
Cookies are small files saved to the users' computer hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it's server to provide the users with a tailored experience.
As this website is built & hosted by wix, at least the following types cookies are likely to be used:
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers' hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it's external serving vendors.
As part of our marketing we allow one marketing company to access our Google Analytics account. They are Digitial Kitbag and are part of Johnston Press Ltd. They have limited access to our analytics account which allows them to look at the reports Google Analytics produces to see how their marketing is affecting our website performance, as they perform search engine optimisation marketing on our behalf. They do not purposefully look to identify specific individuals nor are we aware of any activity that would involve them removing and using any data from our account to use for any other purpose than analysis.
HOW WE USE YOUR INFORMATION
Any personal information we collect from this website or via email will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
To process your order, to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service, such as delivery of your items).
Once subscribed to our email offers, you can unsubscribe at any time. There is usually a link to do so in each email sent.
If we have had your information (such as email address, phone number, home address) due to an enquiry, order or purchase then we may contact you to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires
Users contacting this website and/or it's owners do so at their own discretion and provide any such personal details requested at their own risk. This website and it's owners may use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by Cottingley Furnishers. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. One example of this, is via our sign up sheet in store. There is a sheet, with a pen offering the same offer as to online subsribers. We then input your details directly into our mailchimp account as detailed above.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company. You may request a copy of personal information held about you by this website's email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or it's owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
- Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it's owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
-Communication, engagement and actions taken through external social media platforms that this website and it's owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
-Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it's owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
-This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
-This website and it's owners, through their social media platform accounts, may share web links to relevant web pages. By default some social media platforms shorten lengthy url's [web addresses] (this is an example: Users are advised to take caution and good judgement before clicking any shortened url's published on social media platforms by this website and it's owners. Despite the best efforts to ensure only genuine url's are published many social media platforms are prone to spam and hacking and therefore this website and it's owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Cottingley Furnishers, Cottingley Bar, Bradford Road, Bingley, West Yorkshire, BD16 1PA
- Descriptions of the products on our site are correct to the best of our knowledge at the time of publication on our site. We have a policy of continuous product evolution and reserve the right to amend the specification of products without prior notice.
- The measurements of the products are as accurate as possible, but are nevertheless approximate.
- Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible. Every effort is made to keep the website up and running smoothly. However no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
-Finishes are applied to the exterior of our products. Due to the nature of the materials used, finishes may vary.
- Product images shown on this site are for illustration purposes only. We try to show accurate product images but colours and finish do often look different in reality.
-Prices on the site do not currently include delivery charges. We can arrange delivery through a third party to whom the customer will pay seperately once charges have been agreed and items arrive at the chosen location. Customers are welcome to arrange a delivery firm of their choice or collect their own items from our showroom.
- In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Subject always yo your statutory rights, we cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on it.
COTTINGLEY FURNISHERS, COTTINGLEY BAR, BRADFORD ROAD, BINGLEY, WEST YORKSHIRE, BD16 1PA